As COVID-19 spreads, We want to ensure the safety and health of our communities, including our loyal customers. Therefore, we wanted to share an update on how we are responding. In the past few weeks, we have tried our best to adjust our logistics, supply chain, and transportation. However, due to the limited transportation capacity, delivery can take longer than usual. We would like to ask for your patience and undersantding as this is an ever-changing situation. NO URGENT ORDER !!! We thank you again for your patience and understanding during these challenging times and for being a loyal customer. Please stay safe, and reach out to us if you have any questions at firstname.lastname@example.org.